Shipping Policy

IN2R Clothing & Apparel ships orders from Canada using Canada Post. Shipping rates and estimated transit times are calculated at checkout based on your delivery address, package weight, package dimensions and selected shipping service.

All available shipping costs are displayed before payment is completed.

Order Processing

Orders are typically processed within 2–5 business days, excluding weekends and statutory holidays.

Once your order has shipped, you will receive a shipping confirmation email containing your tracking information. Delivery time begins after Canada Post has received your package and is separate from our order-processing time.

Processing may take slightly longer during product launches, promotions, holidays or periods of unusually high order volume.

Canada Post Shipping Within Canada

Canadian orders are shipped using Canada Post.

Available services include:

• Expedited Parcel
• Xpresspost

Shipping rates and estimated transit times are calculated by Canada Post at checkout.

Free standard shipping is available on Canadian orders of $125 CAD or more after discounts and before taxes.

Orders that qualify for free shipping will be sent using Canada Post Expedited Parcel. Customers may select Xpresspost at checkout and pay the calculated shipping rate.

Canada Post Shipping to the United States

IN2R ships to customers throughout the United States using Canada Post.

Available services include:

• Tracked Packet USA
• Expedited Parcel USA
• Xpresspost USA

Shipping rates and estimated transit times are calculated at checkout.

A $3.99 CAD international handling fee is included in the displayed shipping rate. This fee helps cover additional packaging, customs documentation and cross-border order processing.

Where supported, duties and import taxes may be calculated and prepaid during checkout.

International Shipping

IN2R currently offers Canada Post international shipping to:

• Australia
• Iceland
• Italy
• Sweden
• Switzerland
• United Kingdom

Available services include:

• Tracked Packet International
• Xpresspost International

Shipping rates and estimated transit times are calculated at checkout based on the destination, package weight, package dimensions and selected service.

A $3.99 CAD international handling fee is included in the displayed shipping rate. This fee helps cover additional packaging, customs documentation and international order processing.

The handling fee is set in Canadian dollars and may be converted into the customer’s checkout currency.

Shipping Address

Orders are shipped to the address entered during checkout.

Please carefully review your shipping address before completing your purchase and again when you receive your order confirmation.

Contact us as soon as possible if you notice an error. We will do our best to update the address before your order ships, but changes cannot be guaranteed after an order has entered processing or has been transferred to Canada Post.

IN2R Clothing & Apparel is not responsible for delivery problems, delays, returned packages or additional costs caused by an incorrect or incomplete address entered by the customer.

Tracking Your Order

You will receive:

• An order confirmation email after your order is placed
• A shipping confirmation email once your order has shipped

Your shipping confirmation will include a tracking number and a link to the Canada Post tracking page.

Tracking information may take up to 48 hours to update after your shipping confirmation is sent.

If you have not received a shipping confirmation within five business days, contact us at ineedtoride@shaw.ca

Estimated Delivery Times

Estimated transit times are provided by Canada Post during checkout.

Transit time begins after your order has been processed, shipped and accepted by Canada Post.

Order-processing time is separate from the estimated shipping time.

Delivery estimates are not guaranteed and may be affected by:

• Customs processing
• Weather conditions
• Carrier disruptions
• Statutory holidays
• Remote delivery locations
• Incorrect or incomplete shipping information
• Circumstances outside the control of IN2R Clothing & Apparel

IN2R is not responsible for Canada Post or customs delays, but we will provide reasonable assistance when a shipment appears to be significantly delayed or lost.

Duties, Taxes and Customs Charges

International orders may be subject to import duties, taxes, brokerage charges or customs-processing fees imposed by the destination country.

Where supported, duties and import taxes may be calculated and prepaid during checkout.

Unless clearly shown as collected during checkout, additional duties, taxes or customs fees are the customer’s responsibility.

These charges may be required before delivery.

IN2R Clothing & Apparel cannot predict or control customs charges, customs inspections or customs processing times.

Customers are responsible for ensuring that ordered products can legally be imported into their destination country.

Separate Shipments

Depending on the products ordered and where they are fulfilled, items from the same order may arrive in separate packages and at different times.

When available, separate tracking information will be provided for each shipment.

Customers will not be charged additional shipping fees solely because IN2R divides an order into multiple shipments.

Lost, Damaged or Missing Packages

• Arrives damaged
• Appears to be lost in transit
• Is marked as delivered but cannot be located
• Arrives with an item missing

Please include your order number and photographs of any damaged packaging or products.

We will review the available shipment information and, where appropriate, open an investigation or claim with Canada Post. Claims remain subject to Canada Post’s requirements, timelines and final decisions.

Returned, Refused or Undeliverable Packages

Orders returned to IN2R because of an incorrect address, failed delivery attempt, refusal, failure to collect the package or unpaid customs charges may be refunded after the package has been received and inspected.

Original shipping charges, international handling fees, duties, taxes, customs fees and return shipping costs are non-refundable.

These costs may be deducted from any refund that is issued.

Customers requesting reshipment will be responsible for the new shipping charges.

Shipping Outside Our Current Delivery Area

Shipping is currently available only to the destinations shown during checkout.

Customers located outside our current delivery area may contact us before ordering. We will determine whether alternative shipping arrangements are possible and provide the applicable cost.

Shipping Questions

For questions about shipping, delivery or an existing order, contact us at ineedtoride@shaw.ca.

Please include your order number so we can assist you as quickly as possible.

Shipping Policy

Order Processing

Canada Post Shipping to the United States

International Shipping

Shipping Address

Tracking Your Order

Estimated Delivery Times

Duties, Taxes and Customs Charges

Separate Shipments

Lost, Damaged or Missing Packages

Returned, Refused or Undeliverable Packages

Shipping Outside Our Current Delivery Area

Shipping Questions

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