Made to Order

What Made to Order Means at IN2R

A made-to-order product is produced only after your order is placed. This lets IN2R offer selected products, colours and sizes without producing large quantities in advance.

Because your item still has to be produced, made-to-order products have a production stage before carrier transit begins. That timing is different from products already stocked in Saskatoon and ready to ship.

• The item is produced after your order is placed.
• The product page identifies the item as Made to Order.
• Production time occurs before shipping time.
• An approved fulfilment partner may produce and ship the item.

Production Time

For our current fulfilment partner, production typically takes 2–5 business days. For Canadian orders, carrier transit is typically about 3–4 business days after production, so most made-to-order orders arrive in approximately 5–9 business days total from the date of purchase.

Some orders may take up to approximately 12 business days because of product availability, production volume, fulfilment routing, remote destinations, statutory holidays or carrier delays. All timeframes are estimates and are not guaranteed.

Production timing may vary because of:

• Product and blank-apparel availability
• Size or colour availability
• Decoration or embroidery method
• Order volume and production capacity
• Quality-control requirements
• Fulfilment-facility routing
• Holidays or circumstances outside IN2R’s direct control

Any product-specific fulfilment information shown on the product page forms part of the information for that item.

From Production to Shipping

Fulfilment partners may route an order to different production facilities based on destination, availability, decoration method and facility capacity. IN2R cannot guarantee that a made-to-order item will be produced or shipped from a specific city or country.

If an order contains both Saskatoon-stocked products and made-to-order products, the order may be divided into separate shipments. Tracking information will be provided for each tracked shipment when available.

Carrier transit begins only after production is complete and the item has shipped. For Canadian orders, transit is typically about 3–4 business days after production. Full rates, broader transit estimates and delivery information are available in the IN2R Shipping Policy.

Need to Make a Change?

Production can begin shortly after checkout. If you need to request a cancellation, size or colour change, address correction or another modification, contact IN2R as soon as possible.

We will do our best to help before production begins, but changes and cancellations cannot be guaranteed once the item has entered production.

Email ineedtoride@shaw.ca and include your full name, order number and the requested change.

Returns & Exchanges for Made-to-Order Items

Eligible made-to-order apparel may be returned within 30 days of delivery for IN2R store credit. Returned apparel must meet the standard return-condition requirements in our Refund & Return Policy.

• Direct exchanges are not available on made-to-order apparel.
• If you need another size, colour or product, use the approved store credit to place a new order.
• Customers are responsible for return shipping on voluntary made-to-order returns.
• Original shipping charges are non-refundable unless required by law or the return resulted from an IN2R error.
• Each made-to-order apparel item is eligible for one voluntary return for store credit.

Made-to-order headwear remains final sale for voluntary reasons. This does not limit rights that apply when an item is defective, damaged, incorrectly supplied or otherwise protected by law.

Review the full Refund & Return Policy for complete conditions.

If Something Arrives Wrong

Contact IN2R promptly if a made-to-order product arrives damaged, appears defective, is not what you ordered or is materially different from its product description. We want to know when something is not right.

Please report production defects, damage or incorrect items as soon as possible and preferably within 30 days of delivery so we can investigate promptly with the fulfilment partner. This requested reporting period does not reduce any longer rights available under applicable law.

Include these details

• Your full name and order number
• A clear description of the problem
• Clear photographs of the product when reasonably available
• Photographs of the packaging and shipping label when relevant

Do not dispose of the product or send it directly to a production facility unless IN2R provides instructions.

Made to Order Is Not the Same as Pre-Order

A made-to-order product is an available product that is produced after you complete your purchase. Its production can begin shortly after the order is submitted.

A pre-order product is offered during a published order window. Production or supplier ordering begins after that window closes based on the confirmed orders received.

Pre-order opening dates, closing deadlines, changes, cancellations and fulfilment terms are explained on the applicable product page and the Pre-Order Information section.

If We Cannot Fulfil an Item

IN2R will not intentionally substitute a materially different product, size, colour or decoration method without customer approval.

If IN2R or its fulfilment partner is unable to fulfil a paid made-to-order item, the affected item will be cancelled and the amount paid for that item will be refunded to the original payment method.