Refund policy
Last updated: August 4, 2026
We want you to feel confident ordering from IN2R Clothing & Apparel. Please review this Refund & Return Policy before completing your purchase.
Eligible apparel may be returned within 30 days of delivery. Approved voluntary returns are issued as IN2R store credit unless applicable law requires another form of refund.
Return Eligibility
To qualify for a voluntary return, an eligible item must be:
- Unworn
- Unwashed
- Unused
- Unaltered
- Free from odours, stains, pet hair and damage
- In its original condition
- Returned with its original tags attached
- Accompanied by proof of purchase
Trying on an apparel item to confirm its fit is acceptable. Wearing, washing, damaging or altering an item beyond what is reasonably necessary to inspect it may make it ineligible for return.
IN2R Clothing & Apparel reserves the right to refuse a voluntary return that does not meet these conditions.
These condition requirements do not limit any rights that may apply to defective, damaged, unsafe or incorrectly supplied products.
Return Window
Eligible voluntary returns must be requested within 30 days of delivery.
Once a return is approved, the item must be shipped within 10 business days of receiving the return instructions. Returns shipped after this period may be declined.
Any longer or different return period required by applicable consumer law will continue to apply.
Starting a Return
All voluntary returns must be requested and approved before being shipped.
To request a return, email ineedtoride@shaw.ca and include:
- Your full name
- Your order number
- The item you want to return
- The reason for the return
- Photographs if the item is damaged, defective or incorrect
We will review your request and provide return instructions when the return is approved.
Returns sent without prior authorization may be refused. This approval requirement does not prevent a customer from exercising a statutory withdrawal or cancellation right where applicable. Customers exercising a statutory right must still notify us within the required period.
Return Address
Approved returns must be sent to:
IN2R Clothing & Apparel
438 Teal Lane
Saskatoon, Saskatchewan
S7T 0R1
Canada
Include your full name and order number inside the return package.
Do not send a return until you have contacted us and received return instructions. Customers are responsible for ensuring that their return is properly addressed and packaged.
Store Credit
Unless applicable law requires a different remedy, approved voluntary returns for sizing, fit, colour preference, ordering the wrong item or changing your mind will be issued as IN2R store credit.
Store credit will equal the eligible merchandise value actually paid after discounts.
Store credit:
- Is issued to the customer account associated with the original order
- Can be used toward future eligible purchases from IN2R
- Does not expire
- Has no cash value
- Is not transferable
- Cannot be redeemed for cash except where required by law
Customers may need to sign into the customer account associated with the original order to view and use their store-credit balance at checkout.
Purchases originally paid using store credit will be returned to store credit.
Shopify allows refunds to be issued as store credit, to the original payment method or through a combination of both. Canadian businesses may generally establish a disclosed store-credit-only policy for non-defective, voluntary returns.
Refunds to the Original Payment Method
A refund to the original payment method will be provided when:
- Required by applicable consumer law
- IN2R cancels a paid order before shipment
- A valid statutory withdrawal or cancellation right requires it
- A defective, damaged or incorrectly supplied item qualifies for that remedy
- IN2R specifically approves an original-payment refund
Refunds to an original payment method will be issued in the currency and through the payment method used for the original purchase.
IN2R will not issue a refund to a different credit card, bank account or payment method.
Return Shipping Costs
Customers are responsible for return shipping costs for voluntary returns involving:
- Sizing or fit
- Colour preference
- Change of mind
- Ordering the wrong item
- Other personal preferences
If IN2R provides a prepaid return label for a voluntary return, the cost of the label may be deducted from the store credit or refund where permitted by law.
IN2R will cover reasonable return shipping costs when we confirm that an item is defective, damaged upon arrival or different from what was ordered.
We recommend using a tracked shipping service and keeping your return receipt. IN2R is not responsible for customer-arranged returns that are lost, damaged or misdirected in transit.
Headwear Is Final Sale
All headwear is final sale and is not eligible for voluntary returns or exchanges.
Headwear includes:
- Snapbacks
- Trucker hats
- Caps
- Beanies
- Other hats and headwear
Headwear cannot be returned because of fit, colour preference, personal preference or change of mind.
This final-sale restriction does not limit rights that may apply when headwear is defective, damaged, incorrectly supplied or subject to a mandatory statutory withdrawal or cancellation right.
Other Non-Returnable Items
The following items are not eligible for voluntary returns:
- Headwear
- Gift cards
- Stickers
- Customized or personalized products
- Items clearly marked Final Sale
- Items that have been worn, washed, used or altered
- Items damaged after delivery
- Items returned without their original tags
- Items that do not meet the conditions of this policy
Sale-priced products remain eligible under the standard return policy unless they were clearly marked Final Sale before purchase.
Final-sale restrictions do not remove mandatory rights relating to defective, damaged, unsafe, misrepresented or incorrectly supplied products.
Damaged, Defective or Incorrect Items
Please inspect your order when it arrives.
Contact ineedtoride@shaw.ca promptly, preferably within seven days of delivery, if an item:
- Arrives damaged
- Appears defective
- Is different from what you ordered
- Is missing from your shipment
- Is materially different from its product description
The suggested seven-day reporting period helps us investigate the shipment quickly but does not reduce any longer rights available under applicable law.
Include:
- Your order number
- A description of the problem
- Clear photographs of the item
- Photographs of the packaging and shipping label when relevant
Do not dispose of a damaged or incorrect item until we have completed our review and provided instructions.
Depending on the circumstances and applicable law, IN2R may provide a repair, replacement, exchange, store credit, price adjustment or refund.
Exchanges
Exchanges are subject to product, colour and size availability.
Because exchange inventory cannot be guaranteed while a return is in transit, the fastest option is usually to return the eligible item for store credit and place a new order.
A direct exchange may be approved after the original item has been received and inspected.
Customers are responsible for return shipping and any new shipping charges when an exchange involves fit, size, colour or personal preference.
IN2R will cover reasonable shipping costs when an exchange is required because we sent an incorrect or defective item.
Headwear is not eligible for voluntary exchanges.
Bundles and Promotional Offers
Products purchased as part of a bundle may be returned only when they meet the conditions of this policy.
To receive the full eligible value of a bundle, all items included in the bundle must be returned.
When only part of a bundle is returned, the store credit or refund may be recalculated to account for:
- The regular value of the products kept
- The removal or reallocation of the bundle discount
- A minimum-purchase requirement that is no longer met
Any free promotional product included with an order must also be returned. If the promotional item is not returned, its advertised or reasonable retail value may be deducted where permitted by law.
Headwear included in a bundle remains final sale except where mandatory consumer rights apply.
Original Shipping and Other Charges
Unless required by law or the return resulted from an IN2R error, the following charges are non-refundable:
- Original shipping charges
- Return shipping costs
- International handling fees
- Express or upgraded shipping charges
- Duties and import taxes
- Brokerage fees
- Customs-processing charges
- Return-to-sender charges
IN2R cannot refund duties, taxes or fees paid directly to a carrier, customs agency or government authority.
Refund and Store-Credit Processing
Once a return has been received and inspected, we will notify you whether it has been approved.
Approved store credit is normally issued within five business days after inspection.
Approved refunds to the original payment method are normally initiated within five business days after inspection, unless a different timeframe is required by law.
Your bank, credit-card company or payment provider may require additional time to post the refund to your account.
Contact ineedtoride@shaw.ca if more than 15 business days have passed since we confirmed that an original-payment refund was issued.
No Restocking Fee
IN2R does not charge a restocking fee on approved returns.
Customers remain responsible for any non-refundable shipping, handling, customs or return costs described in this policy.
Order Cancellations and Changes
Contact us as soon as possible if you need to cancel or change an order.
We will make a reasonable effort to accommodate your request, but cancellation or modification cannot be guaranteed after an order has entered processing or been shipped.
When IN2R approves the cancellation of a paid order before shipment, the payment will generally be refunded to the original payment method.
Once an order has shipped, it must be handled under the return terms in this policy.
Returned, Refused or Unclaimed Orders
Orders returned because of an incorrect or incomplete address, refusal, failed delivery, failure to collect the package or unpaid customs charges will be reviewed after they are received by IN2R.
Eligible merchandise may be issued as store credit after inspection unless applicable law requires another remedy.
The following costs may be deducted where permitted by law:
- Original shipping charges
- International handling fees
- Return-to-sender charges
- Duties, taxes or customs fees
- Loss of value caused by damage or improper handling
Customers requesting reshipment will be responsible for the new shipping charges.
Gift Returns
Eligible gift returns must include proof of purchase.
Approved gift returns will be issued as store credit to the gift recipient.
Refunds to the original payment method can only be issued to the original purchaser and only when required by law or specifically approved by IN2R.
Headwear and other final-sale products remain ineligible for voluntary gift returns.
European Union, United Kingdom and Iceland Withdrawal Rights
Customers in Italy, Sweden, the United Kingdom and Iceland may have a statutory right to withdraw from an eligible online purchase within 14 days of delivery without providing a reason.
To exercise this right, email ineedtoride@shaw.ca within the applicable withdrawal period and include:
- Your full name
- Your order number
- The items being returned
- A clear statement that you are withdrawing from the purchase
After notifying us, return the eligible goods within the period required by applicable law.
Customers are generally responsible for the direct cost of returning a change-of-mind purchase when they were informed of that responsibility before ordering.
Where required by law, IN2R will refund the eligible purchase to the original payment method and include the cost of the least expensive standard delivery option offered for the order. Additional amounts paid for express or upgraded delivery may not be refundable.
IN2R may withhold the refund until the returned goods are received or the customer provides acceptable evidence that they were shipped.
Customers may inspect a product as they reasonably would in a physical store. A refund may be reduced where legally permitted if the product has lost value because it was handled beyond what was necessary to assess its nature, characteristics or fit.
Exceptions may apply to customized, personalized, unsealed hygiene-sensitive or other legally excluded products.
EU, UK and Icelandic distance-selling rules provide qualifying customers with a 14-day withdrawal period. These rights can require reimbursement to the original payment method rather than mandatory store credit and cannot be removed by the store’s voluntary return rules.
Australian Consumer Rights
Nothing in this policy excludes, restricts or modifies any rights or remedies that cannot legally be excluded under Australian consumer law.
Final-sale terms and store-credit-only terms do not apply when Australian consumer law entitles the customer to another remedy for a defective or non-compliant product. Australian consumer guarantees continue to apply regardless of a store’s change-of-mind policy.
Mandatory Consumer Rights
Nothing in this policy limits or excludes consumer rights that cannot legally be waived.
Customers may have additional rights when a product is:
- Defective
- Unsafe
- Misrepresented
- Incorrectly supplied
- Not reasonably fit for its intended purpose
- Otherwise non-compliant with applicable consumer law
Where this policy conflicts with a mandatory legal requirement, the applicable law will take priority.
Questions About Returns or Refunds
For questions about a return, exchange, damaged product, store credit or refund, contact:
Please include your order number so we can assist you as quickly as possible.
Ride with purpose. Wear the message.